Local delivery orders will be dropped within 24 hours of placing order and collection will be available for pick up the day after you have placed your order. We will contact you to arrange both these options.
For posted orders your purchase will be shipped within two working days. Orders are sent via Australia Post.
As Casa Store is based in a regional area delivery time may be up to 5 days within Australia and between 1 and 3 weeks for international shipping.
Once your order has been shipped you will receive an email with the tracking number of your parcel.
Returns, Refunds and Exchange
If for any reason you are unhappy with your product please fill in a contact form with RETURN as your Subject and we will get in touch to resolve the issue within two working days. Please include the reason you are unhappy and the outcome you desire.
Returns must be lodged within 7 days of receiving your order and you will be offered a refund, exchange or credit note (valid for 1 year).
If you receive your item and it is damaged we will happily return your money to you, replace the item or give you a credit.
Casa Store does not refund shipping cost of any returned items.